🔒 1. Will the package be discreet?
Yes! All orders are packed in plain, unbranded packaging. There is no mention of our store name or the products inside. Your privacy is 100% guaranteed.

💳 2. What payment methods do you accept?
We accept:
Credit/Debit Cards (Master / Visa)
E-wallets (Touch ‘n Go)
FPX

📦 3. How long does shipping take within Southeast Asia?
Malaysia/Singapore/Thailand: 2–5 working days
Philippines/Indonesia/Vietnam: 5–10 working days
You’ll receive tracking info once your order ships.
Mainly shipped by Pos Laju

🛃 4. Will I have problems with customs?
We work hard to ensure smooth delivery, but some countries have strict laws about adult products. We label items discreetly and handle customs carefully, but we recommend checking your local rules before ordering.

🔁 5. Can I return my item?
For hygiene reasons, we don’t accept returns on opened products. However, if you receive a damaged or defective item, contact us within 7 days and we’ll arrange a replacement or refund.

🧽 6. How do I clean the toy?
Clean with warm water and mild soap, or use a toy cleaner. Do not boil or use alcohol unless the product specifically says so. Store it in a cool, dry place

🔞 7. Do I need to be over 18 to buy?
Yes. You must be 18 years old or above (or legal age in your country) to shop on our site.

🌐 8. What language is customer support in?
Our team speaks English, Mandarin, Cantonese & BM via chat or email.

🧡 9. Can I use these toys with a partner?
Yes! We offer many couple-friendly products designed to elevate intimacy and make playtime more exciting.

🤔 10. I have a sensitive question. Can I talk to someone privately?
Of course! Our support is fully confidential. Just send us a message on email or live chat—we’re here to help, no judgment.

🏬 11. Do you have a physical retail store? What about bulk orders?
We’re online-only for now—no retail shop.
For bulk or reseller inquiries, please contact our customer service team directly. We’d love to assist you.